Shipping Policy
Thank you for visiting and shopping at Maison Lumi. Below is information about our shipping terms, options, and timelines to ensure a seamless shopping experience.
1. Order Processing
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
2. Shipping Options
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Delivery times vary by destination and can take up to 10-15 business days.
Note: Delivery times are estimates and may vary due to external factors such as customs delays, weather conditions, or carrier issues.
3. Shipping Charges
Shipping costs are calculated at checkout and depend on the weight, dimensions, and destination of your order. Occasionally, we may offer free shipping on select orders or promotions.
4. Delivery Information
- Shipping Address: Ensure that the shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
- Failed Deliveries: If an order is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for additional shipping costs.
5. International Shipping
- Customs and Duties: International orders may be subject to customs duties or taxes imposed by the destination country. Customers are responsible for any additional fees.
- Delivery Times: International shipments may experience delays due to customs clearance processes.
6. Lost or Damaged Items
- Lost Packages: If your package is lost during transit, please contact us at [your email address]. We will work with the shipping carrier to resolve the issue.
- Damaged Packages: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.