Company Name: Quality Goods Limited

Registration Number: 77732040

ADDRESS: RM 1911A, UNIT F, 19/F,GOLDEN BEAR CENTRE, 66 CHAIWAN KOK STREET, TSUEN WANHONG KONG

At Maison Lumi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our refund policy below:

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

1. Product Condition: The product must be unused, unopened, and in its original packaging.
2. Time Frame: Refund requests must be made within 14 days of receiving the product.
3. Proof of Purchase: A valid receipt or order confirmation must be provided.

Non-Refundable Items

We are unable to process refunds for:

• Opened or used hair dye products due to hygiene and safety reasons.
• Clearance or sale items.
• Digital or downloadable products, if applicable.

How to Request a Refund

1. Contact our customer support team at [insert contact email or form link].
2. Provide your order number, reason for the refund request, and photos of the product if applicable.
3. Ship the item back to us once your refund request is approved (return shipping fees may apply).

Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or a full refund.

Contact Us

For any questions or concerns about this policy, reach out to us at info@maisonlumi.com